Having trouble with a product?

We're sorry that something isn't working as it should, and we'll do everything we can to find a quick solution.

What is the complaint procedure?

1. Find your order number: you can find it on the label of the damaged textile item or in the documentation.
2. Describe the defect and ideally attach photos.
3. Contact us by email or phone. 

You can find our contact details here.

Warranty terms and conditions

We provide a 5-year or 10-year warranty on our products, depending on the material used. 
You can find out exactly what the warranty covers and in which cases it does not apply in our terms and conditions.